Insurance

Voice AI for insurance

In production at Kin Insurance and SmartFinancial.

Kin Insurance

Bland qualified 7,802 insurance leads at a 70.5% transfer rate.

70.5%Transfer rate per conversation[1]

18.7%Transfer rate lift[1]

70.5%Transfer rate per conversation[1]

3-4 weeksTo production performance[1]

7,802Customer interactions[1]

Use cases

How Kin uses Bland. 7,802 inbound prospects qualified at a 70.5% transfer rate.

First notice of loss, coverage verification, and adjuster routing.

Outbound renewal calls. Verify details, present options, process the renewal.

Collect information, generate preliminary pricing, schedule follow-up.

Premium payments and payment plans with PCI DSS handling on the call.

Address changes, coverage modifications, and ID card requests.

“Bland reached human-level performance in under a month, surpassing both prior AI and human benchmarks.”

Kin InsuranceOrganizational statement

18.7%Transfer rate lift[1]

Insurance compliance

SOC 2 Type IIPCI DSSState insurance regulationsCall recordingAudit trails

Kin Insurance for inbound lead qualification and SmartFinancial for inbound customer calls.

Yes. Bland collects FNOL details, verifies coverage, and routes to adjusters with full context.

Yes. Payments and payment plans are processed securely during the call.

Sources

Talk to our team about deployment for your industry.