Healthcare
HIPAA-compliant voice AI for healthcare
In production at MyPlanAdvocate and Needle.
Emily qualifies 2,500 Medicare calls a day.
Use cases
Patient scheduling
Book, reschedule, and confirm across providers and locations.
Appointment reminders
Outbound confirmations before the visit. Reschedule or backfill from the waitlist.
Patient intake
Collect demographics, insurance, and consent before the appointment.
Pharmacy IVR navigation
How Needle uses Bland: dial 30+ pharmacies per medication, capture stock and dosage.
Post-visit follow-up
Medication adherence, symptom monitoring, and follow-up scheduling.
Referral coordination
Schedule specialists, coordinate pre-auth, notify patients.
“Most people think Emily is a real person.”
Healthcare compliance
Healthcare voice AI FAQ
Yes. BAAs are included and customer data never passes through a third-party AI provider.
Yes, via REST API and HL7/FHIR. Agents read records, check availability, and document outcomes in the EHR.
Bland starts at $0.09 per minute. HIPAA is included in standard pricing.
Sources
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