Custom Skills for Norm

Teach Norm to do exactly what your team needs. Custom skills are scoped to your organization and live alongside the built-in skill set in the Norm chat.

• Type `/` in Norm chat to trigger any skill or to create a new one via "Create custom skill", with the editor opening in a side drawer with five fields: command, name, description, when to use, and the content Norm should follow
• Use skills for anything your team does repeatedly, like enforcing a brand voice across dialogue prompts, scaffolding common flows such as insurance verification, or generating your standard QA scenarios for every new pathway

Slash Menu

Type `/` in Norm to open the slash menu and create or trigger a skill

Skill Editor

Build the skill in a side drawer with command, name, description, when-to-use, and content fields