Triage

A new monitoring product for capturing issues from your calls and resolving them inside the console with Norm. Flag a problem from the call logs, write a description, and let Norm reproduce, diagnose, and fix it across your pathways. Available at the Triage dashboard.

• Flag any call for triage from the call detail view to create an issue with severity, owner, assignee, and a description. Existing related issues automatically surface so you can link the call instead of duplicating
• Each issue auto-attaches the originating calls and the pathways involved, giving Norm the full evidence profile it needs to work
• Hit 'Norm Fix' to have Norm investigate the evidence, identify the root cause, apply the fix to the relevant pathway, and verify it by running testbed simulations against the patched version
• Test the fixed pathway directly in chat from the issue, or open the pathway to review every change Norm made and read its full triage summary