Persona Authentication

Secure your voice agents by verifying caller identity mid-conversation, ensuring only authenticated users can access sensitive information or actions

• Enable authentication with built-in methods (SMS codes, identity questions, API-based verification, or custom code), and gate specific tools and pathways so they are only accessible after verification.
• Configure identity questions with flexible validation modes and custom voice prompts, and define failure behavior including retry attempts, cooldowns, and what happens when all attempts are exhausted

Security Overview

Toggle authentication on, and decide on how strict your agent acts to authenticate the caller (flexible vs sequential)

Example Methods

Configure methods like SMS code, which automatically send users an OTP over text messsage, or write custom validation logic with custom JS code

Access Control

Decide when persona authentication takes place, and gate specific tools and pathways behind different verification methods

Identity Questions

Include optional prompting guides for how your persona authentication handles opening, succuess, and failure scenarios

Failure Handling

Configure what happens when verification fails: retry limits, cooldown periods, and whether to end the call, transfer, or continue