How Bland Helped MonsterRG Scale Customer Experience

Scaling Service Without Sacrificing Customer Care

How MonsterRG Scaled Travel Service with Bland AI

Monster Reservations Group (MonsterRG) is a U.S.-based travel and timeshare service company, offering high-touch customer support and booking for vacation destinations across the U.S., Caribbean, Mexico, and abroad.

With over 300 team members, their core business relies on high-volume outbound and inbound calling to confirm bookings, qualify leads, and deliver a white glove guest experience.

To scale more efficiently, MonsterRG uses Bland to automate large portions of their call flows, particularly confirmations and customer follow-ups, freeing up human staff for more complex or sensitive interactions.

By integrating Bland, MonsterRG has increased their outbound capacity by 25%, confirmed thousands of bookings, and achieved a comparable show-up rate to human agents, all at a fraction of the cost per call.